Software Privacy Policy

Version 0.1 - January 2021

At Miter, we respect your privacy. I know, I know...that's just what someone who didn't respect your privacy would say. So let's get specific. We want to earn and keep your trust. We want to treat your data as we'd have you treat ours. And at the same time, we want to use your data respectfully to improve your experience and that of others in our product. Because we're such an early-stage company, that does mean members of our team looking at user data periodically. We will work to do so with respect and care, and appreciate the trust you place in us the help you're giving us.

Data We Collect

This policy covers our various "MVP" or "pre-alpha" product experiments, prior to our full "v1.0" launch. It does not pertain to the miter.co website. Here's what we collect today or plan to collect in the near future:

  • Basic account information for accounts you link with Miter, e.g., Google or Slack.
  • Your contact information from those accounts: name, email address, profile picture, perhaps phone number.
  • Information about your communication media: contacts in your address book, Slack channels, and similar.
  • Data available in your calendar: event titles, descriptions, invitees, times, and so on.
  • Information entered directly into a Miter interface, whether embedded in another tool (e.g., a Slackbot or Chrome-extension-based calendar enhancement) or explicitly in a Miter product.
  • Behavioral data as provided by an analytics platform like Heap or Google Analytics.

We use a number of third-party services to collect and store data, for internal communication and data storage, and to operate our services, e.g., Heap, Google Analytics, Slack, Google Docs, Heroku, Hasura, and others. We make reasonable efforts to ensure these are reputable, and we use encrypted channels to transmit data over the internet.

What We Do With It

We use the data we collect as follows:

  • To operate the services we provide to you. That is, your Google account may be used to access your calendars on your behalf. Your calendar data may be used so we can show you your meetings. And so on.
  • To learn about what's working and what's not, and to improve. That means observing and analyzing data directly, something we do with care—avoiding situations where those outside our team might observe that data and, where feasible without undue effort, obfuscating or omitting data that would identify individuals in association with their data in ways not relevant to our investigations.

What We Won't Do With It

Again, our company is young and evolving fast. The ways we work with data will do the same and, as our products mature, our processes around data will do so as well. Broadly, that's good for you. Here's what won't change:

  • We will not sell your personal data to others, nor will we give it away except as outlined above.
  • While some of our services will involve sending communications directly or on your behalf to people in your address book, we will not spam them: we'll endeavor to communicate in ways that are respectful to you, your contacts, and our other users. Our rule of thumb will be: "Would this person feel they've given us at least implicit permission to do this?"
  • We will protect your data against unauthorized access—whether external (e.g., hacking) or internal (e.g., inappropriate use by employees for personal gain). Cybersecurity is tricky business so there are no guarantees here, from anyone—but we will make the effort.

Questions? Contact us.